Terms and conditions

Company details

MustHave, Kustlaan 15, 8300 Knokke-Heist, BTW BE 0546.834.629. Reachable via info@musthave.be and 050 69 05 15.

Article 1: General provisions

The MustHave online shop offers its customers the possibility to buy the items of the assortment online.

These terms and conditions apply to all items in the assortment of musthave.be and to every purchase the customer places.

The customer accepts that only these conditions apply, to the exclusion of their own general or specific (purchase) conditions.

Article 2: Price

All prices shown include VAT and all other taxes the customer is obliged to bear.

If transport, reservation or administration costs are charged, this is stated separately.

The price applies only to the item as described.

Article 3: Offer

The website is put together with the greatest possible care. It is nonetheless possible that the information offered is incomplete, contains material errors or is not up to date.

If you have specific questions about the availability of an item, please contact MustHave beforehand.

The offer applies while stocks last.

Article 4: Online purchases

The purchase is concluded the moment the customer receives a confirmation email. Items are delivered to the address in that email, or collected in the shop if the customer chose so.

The customer pays online with one of the payment methods shown at checkout (including Bancontact, Visa and Mastercard).

Article 5: Reservation of title

Delivered items remain the property of MustHave until they are paid in full. The risk of loss, theft or damage does pass to the customer from delivery.

Article 6: Sanctions for non-payment

In case of non-payment or late payment, the customer owes, by operation of law and without notice, interest on the unpaid amount and a fixed compensation. MustHave may take back items that are not (fully) paid.

Article 7: Complaints

Any visible damage, incorrect delivery or other shortcoming at delivery must be reported within 8 days of delivery.

Article 8: Warranty

Consumers are entitled to the legal warranty. Any commercial warranty leaves those rights intact.

To rely on the warranty, the customer presents the proof of purchase. For items bought online, the customer first makes contact, then returns the item at their own cost.

The warranty does not cover defects caused by accidents, misuse or poor maintenance.

Article 9: Right of withdrawal

A consumer who buys online may withdraw from the purchase within 14 calendar days of delivery, without penalty and without giving a reason. To do so, contact us within 14 days of delivery and return the items at your own cost within 20 days of delivery.

Only items in their original and undamaged condition, with all accessories and the proof of purchase, are taken back. Sealed items whose seal is broken are not taken back.

Article 10: Privacy

How we handle your data is set out in our privacy statement.

Article 11: Validity

If a provision of these conditions is declared invalid or void, the other provisions remain in force.

Article 12: Customer service

You reach us on 050 69 05 15, via info@musthave.be or by post at Kustlaan 15, 8300 Knokke-Heist.

Article 13: Evidence

The customer accepts that electronic communication and backups may serve as evidence.

Article 14: Applicable law

Belgian law applies. In case of dispute, the courts of the West Flanders district have jurisdiction.